Refund Policy
At HabyMart, we process refunds fairly and transparently. This policy explains when and how refunds are issued for orders placed through habymart.shop.
This policy complies with EU Directive 2011/83/EU on consumer rights. Nothing in this policy limits or affects your statutory rights as an EU consumer.
1. When Refunds Are Issued
Refunds are issued in the following cases:
- Approved returns — After we receive and inspect the returned product (see our Return Policy)
- Defective products — Faulty items covered by our 2-year warranty
- Cancelled orders — Orders cancelled before dispatch
- Items damaged in transit — Products that arrive damaged due to shipping
- Wrong item received — If we shipped an incorrect product
2. Refund Processing Time
| Stage | Timeframe |
| Return inspection | Up to 5 business days after we receive the item |
| Refund initiated | Within 14 days of receiving the returned goods (as required by EU law) |
| Refund visible in your account | 3–10 business days depending on your payment provider |
Total estimated time: 7–25 business days from when you ship the return, depending on postal delivery times and your bank’s processing speed.
Under EU law, we may withhold the refund until we have received the returned goods back, or you have supplied evidence of having sent them back, whichever is the earliest.
3. Refund Method
Refunds are processed using the same payment method you used for the original purchase:
| Original Payment Method | Refund Method |
| Credit / Debit card | Refund to the same card |
| PayPal | Refund to your PayPal account |
| Bank transfer | Refund to the same bank account |
| Cash on Delivery (COD) | Bank transfer (we will request your IBAN) |
| Other payment methods | Refund via the same method, or bank transfer if not possible |
If you prefer a different refund method, please let us know when you initiate the return. We will accommodate your request where possible, as permitted by EU law.
You will not incur any fees as a result of the refund.
4. Full Refunds
A full refund (product price + original standard shipping cost) is issued when:
- The product is defective or faulty
- We sent the wrong item
- The product was damaged during shipping
- The order is cancelled before dispatch
Note on shipping refund: If you originally chose an express or premium delivery option, we will refund only the cost equivalent to our standard (least expensive) shipping method, as permitted by EU Directive 2011/83/EU Article 13.
5. Partial Refunds
A partial refund may be issued in the following situations:
- The returned product shows signs of use beyond what is necessary for inspection — the refund will be reduced by the diminished value
- Missing parts or accessories (charger, battery, manual, original packaging) — the cost of missing items will be deducted
- The product packaging is significantly damaged or missing, reducing the resale value
We will always inform you by email of the exact refund amount and the reason for any deduction before processing a partial refund.
6. Shipping Cost Refunds
| Scenario | Original Shipping Refunded? | Return Shipping Refunded? |
| Change of mind | Yes (standard shipping cost only) | No — customer pays |
| Defective product | Yes (full) | Yes (full) |
| Wrong item received | Yes (full) | Yes (full) |
| Damaged in transit | Yes (full) | Yes (full) |
7. Cancelled Orders
Before dispatch: If you cancel your order before it has been shipped, you will receive a full refund including any shipping fees already charged. The refund will be processed within 3–5 business days.
After dispatch: If your order has already been shipped, cancellation is treated as a return. Please refuse the delivery or contact us to arrange a return once the package arrives. Standard return conditions and costs apply.
To cancel an order, email info@habymart.shop with your order number as soon as possible.
8. Damaged in Transit
If your order arrives damaged:
- Document the damage — Take clear photos of the packaging and the product before and after opening
- Contact us within 48 hours at info@habymart.shop with your order number and photos
- We will offer you a full refund or a free replacement — your choice
- You may be asked to return the damaged item at our expense, or we may waive the return requirement depending on the situation
Important: If possible, note any visible damage on the delivery receipt when signing for the package. This helps us resolve your claim faster.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or card statement — Some banks take 3–10 business days to process refunds
- Check with your payment provider — Contact your bank, credit card company, or PayPal to ask about pending refunds
- Contact us — If you have completed the above steps and still have not received your refund, email us at info@habymart.shop with your order number and we will investigate immediately
We take refund processing seriously and will resolve any issues as quickly as possible.
10. Contact Us
For any questions about refunds, please contact us:
| info@habymart.shop | |
| Phone | +44 7490 924306 |
| Company | BOOSTER28 ADS S.R.L. |
| Address | Strada Lunga, Nr. 149, Ap. P3, 500059 Brașov, Romania |
We aim to respond to all enquiries within 24 hours.
Last updated: March 2026