Contact Us

We are here to help. Reach out to us using any of the methods below.

Business Hours

Monday – Friday	9:00 AM – 6:00 PM EET
Saturday	Closed
Sunday	Closed

EET = Eastern European Time (UTC+2 / UTC+3 during summer). Please note that we observe Romanian public holidays.

Response Time

• Email inquiries: We aim to respond within 2 business days.
• Phone: Available during business hours listed above. If we are unable to answer, please leave a message and we will return your call within 1 business day.
• During peak periods (holidays, sale events), response times may be slightly longer. We appreciate your patience.

When Contacting Us, Please Include

To help us assist you as quickly as possible, please include the following information in your message:

• Your order number (found in your order confirmation email, e.g. #12345)
• Your full name as used when placing the order
• A clear description of your question, issue, or request
• Photos (if reporting a damaged or defective product)
• Your preferred language — we can assist in English, German, Spanish, Polish, Hungarian, Bulgarian, Romanian, Lithuanian, Croatian, and Greek

Send Us a Message

Fill in the form below and we will get back to you within 2 business days.

Full Name *

Email Address *

Order Number (optional)

Subject *
— Select a topic —Order Status / TrackingShipping QuestionReturn / Refund RequestProduct QuestionDamaged / Defective ProductPayment IssueOther

Message *

Send Message

By submitting this form, you agree to our Privacy Policy. We will only use your information to respond to your inquiry.

Online Dispute Resolution (ODR)

In accordance with EU Regulation No. 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumers who wish to resolve disputes arising from online purchases without going to court.

You can access the ODR platform at:
https://ec.europa.eu/consumers/odr

Our email for dispute resolution: info@habymart.shop

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