Frequently Asked Questions

Shipping times vary depending on your location within Europe:

• Romania: 2-3 business days
• EU Countries: 5-7 business days
• Non-EU European Countries: 7-10 business days

Please note that these are estimated delivery times and may vary during peak seasons or due to unforeseen circumstances.

Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your order by:

• Visiting our Track Order page
• Entering your order number and email address
• Clicking on the tracking link in your shipping confirmation email

Yes, we ship to all European countries. We're continuously working to expand our shipping network to serve more customers across Europe.

Shipping costs and delivery times vary by destination. You can see the exact shipping cost during checkout.

We offer a 30-day return policy for all products. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

For more details, please visit our Return Policy page.

To initiate a return:

• Contact our customer service at info@habymart.shop
• Provide your order number and reason for return
• We'll send you a return authorization and instructions
• Package the item securely and ship it back to us

Refunds are processed within 5-7 business days after we receive and inspect your returned item.

The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.

We accept the following payment methods:

• Cash on Delivery (COD) - Our primary payment method
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer

For more information, visit our Payment Methods page.

Cash on Delivery is available in most European countries we ship to. During checkout, you'll see if COD is available for your location.

A small COD fee may apply, which will be displayed before you complete your order.

Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information.

We never store your credit card details on our servers, and all transactions are processed through secure payment gateways.

Yes, all products sold on Habymart are 100% genuine and brand new. We source our products directly from authorized suppliers and manufacturers.

Each product comes with its original packaging and any applicable warranty.

Most products come with manufacturer warranty. The warranty period varies by product and is clearly mentioned in the product description.

For warranty claims, please visit our Warranty page or contact our customer service.

We provide detailed size information for all products that require sizing. You can:

• Check the size chart on each product page
• Visit our comprehensive Size Guide
• Contact our customer service for personalized assistance

No, you can place orders as a guest without creating an account. However, creating an account offers benefits like:

• Easy order tracking
• Faster checkout for future orders
• Order history access
• Exclusive member offers

To reset your password:

• Click on "Sign In" and then "Forgot Password"
• Enter your registered email address
• Check your email for reset instructions
• Follow the link to create a new password

You can update your shipping address by:

• Logging into your account
• Going to "My Account" → "Addresses"
• Adding or editing your shipping address

You can also add a new address during checkout.